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RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first.

I receive a pop-up, enter my new email and current one with password.

Note => email adresses are not the same.

When I change my current one to the new one (so two times the new one), I also get an error (red cross without a message).

 

How can I force to change my email?

Account Settings
emails
Web
  • Megan's avatar
    Megan
    3 months ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi RaymondvA, thanks for bringing this to our attention.

     

    Just for clarification, have your verified the original email, before you tried to change to the new email?

     

    This will help me to assist further!

    • dgisle's avatar
      dgisle
      Explorer | Level 4
      2 months ago

      Yes, I am signed in to the old account and trying to change the email address in settings.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account. 

         

        Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?

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