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ccowap's avatar
ccowap
Explorer | Level 3
2 years ago

Windows app stuck "updating dropbox account"

Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
Desktop
dropbox business
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Geoffrey F., let's jump right into this! 

 

How long has it been like that? Normally, the app should move forward from the set-up window, and begin syncing.

 

Keep me posted, and we'll take it from there!

Geoffrey F.'s avatar
Geoffrey F.
Explorer | Level 4
2 years ago
Hi
I installed Dropbox 6pm last night.
The setup Dropbox was still open and doing the same as I mentioned in my original post at 11am today.
I've closed the setup window.
And shut down my pc.
Thanks for your help, regards GF.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here, Geoffrey F..

     

    Can you please check the sync status of the app and let us know what you find?

     

    You can see this info, by hovering over the Dropbox icon in your system tray.

    • Geoffrey F.'s avatar
      Geoffrey F.
      Explorer | Level 4
      2 years ago
      Hi
      No status displayed when I hover the mouse pointer.
      This is after 5 or 6 of restarting syc first syn.
      I give up! This is nothing against you, you have been extremely helpful.
      Many Thanks
      Regards GF
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Geoffrey F., I understand that this isn't ideal, but I definitely want to help you with that.

         

        I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know. 

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