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Forum Discussion

abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,

 

I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please?

 

Thanks,

Aimee

 

screenshot of message from windows app

Desktop
Sync
Windows
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, abelke. 

     

    Can you let me know the exact type of update you had right before this issue started on your desktop app? 

     

    Also, how many files does your local Dropbox folder currently contain (you can double check this by right clicking on your Dropbox folder > selecting “Properties”)?

     

    Finally, what’s the current app version of your Dropbox app? 

     

    Let me know, when you’ve got more details.

    • abelke's avatar
      abelke
      Helpful | Level 6
      2 years ago

      Hi Nancy,

       

      Thanks for the quick reply. The update that happened is specifically this one:

      https://help.dropbox.com/plans/upcoming-business-team-changes?_camp=16203&_tk=prompt_top#moreorg

       

      According to the new local folder created based on this update, I've got 154.6 GB of files in this folder. Overall, I've got a total of 729 GB of assets synced from Dropbox to my desktop using the Dropbox app.

       

      I've got Dropbox v184.4.6543 installed.

       

      Let me know if you need more info or clarification on my responses.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there abelke, sorry to jump in here and thanks for the additional information.

         

        Can you please let us know how long has the desktop app been stuck like that after the update took place? 

         

        Have you rebooted your computer at all since you first noticed this? 

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