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Forum Discussion

abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
Sync
Windows
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

abelke's avatar
abelke
Helpful | Level 6

Hi Nancy,

 

Thanks for the quick reply. The update that happened is specifically this one:

https://help.dropbox.com/plans/upcoming-business-team-changes?_camp=16203&_tk=prompt_top#moreorg

 

According to the new local folder created based on this update, I've got 154.6 GB of files in this folder. Overall, I've got a total of 729 GB of assets synced from Dropbox to my desktop using the Dropbox app.

 

I've got Dropbox v184.4.6543 installed.

 

Let me know if you need more info or clarification on my responses.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there abelke, sorry to jump in here and thanks for the additional information.

 

Can you please let us know how long has the desktop app been stuck like that after the update took place? 

 

Have you rebooted your computer at all since you first noticed this? 

  • abelke's avatar
    abelke
    Helpful | Level 6
    2 years ago

    Hi Walter,

     

    It's been stuck since Saturday (the day of the patch update). And yes, I have rebooted my computer since then.

    • JonB86's avatar
      JonB86
      Explorer | Level 3
      2 years ago

      Hi, I am also experiencing the same issue since the patch and I am on the same version.  A possible culprit is that since the update is that my local windows dropbox app mapping is no longer aligned with the file structure I can see on dropbox.com

      • rodneyseverson's avatar
        rodneyseverson
        Helpful | Level 5
        2 years ago

        I am also having the same issue.

         

        I have 35 users, and two thirds of them are now stuck on 'Updating Dropbox Account' like the OP. Same patch, same version, same issue. I reached out to support and the issue was escalated, but I'm still waiting on a reply. If they are able to resolve it, I'll post what they did here.

         

        This issue seems to happen in both Windows 10 and 11 Pro, but definitely 11 Pro more. A few users have just given up entirely, uninstalled Dropbox, reinstalled, and re-synced everything from scratch. Hoping for a solution that isn't this, though. 

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