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Forum Discussion

Merf's avatar
Merf
Explorer | Level 3
8 months ago

Why is there no Dropbox icon on my taskbar in Windows 11?

I just got a new desktop PC running Windows 11.  I have two Dropbox accounts (personal and work).  The existing Dropbox folders from my old PC were copied onto my new PC. Nothing was synching, and ...
Desktop
Dropbox Basic
Folders
Install
Setting up the apps
Windows
  • Hannah's avatar
    Hannah
    8 months ago

    I think that would be best indeed, Merf.

     

    As long as the Dropbox folders that the app created have all your files and are syncing correctly, you can delete the old, non-syncing Dropbox folders.

Spike1982's avatar
Spike1982
Explorer | Level 4

I have the same exact problem (installing dropbox on windows 11 created a shortcut to windows file folder and clicking on dropbox icon results in hourglass for a few seconds then no apparent action) and have read this thread several times. How do I open the dropbox app - not a windows file folder?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Spike1982, if you check your system tray (where your clock settings are showing at the bottom of your screen), can you see a small Dropbox icon? If yes, clicking on it should open the Dropbox app and not the Dropbox folder. 

 

If you can’t see the Dropbox icon, try clicking on the small arrow that may be showing there.

 

In case this doesn’t help at all, I'd like a screenshot of what you see in your system tray instead.

  • Spike1982's avatar
    Spike1982
    Explorer | Level 4
    3 months ago

    Dropbox app attempted launch 

     

    Nancy, I have a dropbox icon pinned to taskbar. When I click the icon, dropbox grinds for a while, but nothing happens. Task manager shows a process launch, but the dropbox app is not visible.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Spike1982, have you tried uninstalling and then re-installing the app by any chance? 

       

      Also, due to security & privacy reasons we can't access your link so you might need to attach your screenshot directly to us here, by clicking the camera-like icon. 

      • Spike1982's avatar
        Spike1982
        Explorer | Level 4
        3 months ago

        Hi, Megan. I have installed and reinstalled the app.

        What is the best way to embed a video clip?

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