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Forum Discussion

Merf's avatar
Merf
Explorer | Level 3
8 months ago

Why is there no Dropbox icon on my taskbar in Windows 11?

I just got a new desktop PC running Windows 11.  I have two Dropbox accounts (personal and work).  The existing Dropbox folders from my old PC were copied onto my new PC. Nothing was synching, and ...
Desktop
Dropbox Basic
Folders
Install
Setting up the apps
Windows
  • Hannah's avatar
    Hannah
    8 months ago

    I think that would be best indeed, Merf.

     

    As long as the Dropbox folders that the app created have all your files and are syncing correctly, you can delete the old, non-syncing Dropbox folders.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Merf, thanks for bringing this to our attention.

 

Are you certain that there is no Dropbox icon in the system tray near the clock? 

 

Is it possible that it's hidden automatically by Windows? A screenshot of your system tray would help greatly.

 

This will help me to assist further!

  • Merf's avatar
    Merf
    Explorer | Level 3
    8 months ago

    Hi Jay,

    Yes, there is now a Dropbox icon (hidden) in my system tray (there was not one previously).  But the info in Help says the icon should be in my taskbar, so that's a bit misleading / confusing.  I was finally able to synch my work account, but it RENAMED my existing (work) Dropbox folder and created a new one!  So now I have FOUR dropbox folders (two old ones, which don't synch at all, and two new ones, that are "cloud only").  Not helpful!!  Why doesn't it just synch to my existing folders?!?!?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey Merf, renaming the Dropbox folder, while the app is linked to two accounts (Business and personal) is not possible, hence the new Dropbox folder.

       

      Is your goal to sync the already existing Dropbox folders (that you copies from your old PC) without having to redownload the files?

      • Merf's avatar
        Merf
        Explorer | Level 3
        8 months ago

        Hi Hannah,

        I have only added one new file to my local (old, personal) Dropbox folder, so I think the simplest thing would be just to copy that file into the new personal folder (and then delete both of my old Dropbox folders).  Would that work OK?

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