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Forum Discussion
Shorten link not working
Hi there! All of a sudden, the shorten link feature in my public folder is not working - not that the link won't work - it won't shorten it anymore.
Any help would be appreciated - thanks!
- The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
Same problem here, it seems quite a few people still want this feature. It's how I send links to clients, I'd rather not have to shorten the link in bit.ly - get this sorted Dropbox!
same problem here. Please fix this feature.
What happened to the Dropbox's developers ?
Isn't it taking too long to be fixed ou, at least, explained?
Zero updates to my ticket from 12 days ago. Only acknowledgement was a generic "self-service" return mail from the Zendesk ticket system about a day after I created the ticket.
Monday * Sept. 12th * Still not working ...
Another week of silence on my ticket.
The problem persists, and DB support seems to be unconcerned. To make matters worse now I can't even get a public link from the web site. The only way I can get a public link now is by opening my desktop DB folder and right-clicking on a file. This is not acceptable, perhaps it is time to return to Box.
- Rich
Super User II
It seems like the public link functionality is utterly corrupted.
See here:
pretty pissed off with the lack of follow up
Have you contacted Dropbox? This is primarily a user-supported forum. If you want a response from Dropbox then you need to contact them by opening a ticket. The information to do so is posted on the first page of this thread.
This shorten link feature in my public folder not working is a very big disappointment, why [censored] did the developers mess with a feature that was perfectly fine all these years which many DB users have relied upon? I have a ton of links with various collaborators and now nothing is working and we can't paste more links to files in Public folder! [censored], [censored], [censored]! I see in my CCleaner that DropBox forced an update on September 22, 2016 - that was when it all stopped working - and I have been looking for other problems, but there are no other problems, it is DropBox itself. I work in software, and developers are always [censored] everything up...always! Fix it already people at Dropbox! Please, we are many who depend on this feature!
I've just logged a new ticket, updated to reflect the fact that it now appears to be impossible to share any files from the Public Folder on dropbox.com
I also used my ticket to express my frustration and disappointment at the appalling lack of communication and very poor customer service on this issue.
