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Forum Discussion
Links not Working: "Unable to open (link) Cannot download the information you requested."
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser, but this is a nuisance for sharing with others. Any suggestions? I have already tried deleting and recreating the link to the folder and logging back in.
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
- Rich
Super User II
Environmental Learning Center wrote:
When I click on the shared link I am getting the error: "Unable to open (link) Cannot download the information you requested." I can open it when I paste it into a new browser ...
Is this an error from Dropbox or from your browser? Can you provide a screenshot of the exact message you're receiving?
Here is a screenshot of the error message.
- Megan
Dropbox Staff
Hi Environmental Learning Center, how are you today?
What version of MS Word are you using when you notice this?
Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly.
Let me know more!
I'm having the same problem of the link not working. I've tried sharing the link via an email and also posting on a forum. Both places say "this link isn't quite right" and has a drawing of a cat. I'm just trying to share a viewable picture, not an editable one. What is the solution?
