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Forum Discussion
Shorten link not working
Hi there! All of a sudden, the shorten link feature in my public folder is not working - not that the link won't work - it won't shorten it anymore.
Any help would be appreciated - thanks!
- The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
Seems like all the functionality of the public folder is now gone.
I can't seem to share anything in it.
I don't understand why Something which has worked for years is now an inconsistent mess. Now the sharing via the web site has had all options removed The "Shorten Link" option was fixed for perhaps three days, now it is gone and the situation is worse than ever.
I have also received no help from DB with this problem. The first response told me that the ticketing system was causing problems and my query had been closed.
My next ticket raised was answered by the response that I should change my browser, this would solve the problem. I replied to that answer by saying why would changing my browser re-instate a functionality provided by DB. It didn't make sense. I had no response to that email.
My third ticket has just been answered, telling me that:
Thank you for writing in with your questions about the shorten public link option in Dropbox. I can definitely understand your concern and I will be glad to help.
The shorten public link function has been removed from Dropbox, as we move towards focusing on our core offering. If you would like to continue to shorten any of your links, you will want to look for services that focus specifically on providing that service.
There are a wide range of companies that focus on shortening provided links, and you can find these companies by searching on your preferred browser.
Please let me know if you have any further questions.
Regards,
Olivia.I am very unhappy with this state of affairs and it is obvious from this string of queries that I am not alone.
Come on Dropbox replace this functionality for all those users who are paying good money for a product which suddenly changes functions without notifying customers.
- Rich
Super User II
The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
- Rich
Can you post a screenshot? I'm curious where you're doing this because Dropbox started phasing out the ability to create shortened links years ago. One of the last places that still allowed it was when posting a share link to Twitter. I haven't seen any other reference to shortened links in at least two years.
If the feature is being phased out, is it even worth opening a ticket?
- Rich
Yes. If it was still available this long after they original removed the option elsewhere, perhaps they decided to leave it active in that location. In that case, you should open a ticket so they're aware.
I'm adding myself to this thread so I'm in the loop when this is corrected.
Also adding myself to thread . The shortcut function is one I use every day - I consider it vital . Have also created ticket .
Got this response to my ticket - just to keep this thread updated:
I've passed your report along to our engineering team who will endeavor to fix it.
As there is now a report with our engineering team, due to how our ticketing system works, we will need to close this support ticket. We will reach back out with any further information or questions.
Is the problem related to the most recent release of dropbox? Will it help to install the release prior to this problematic malfunction - that I heavily base my dropbox work on. Yesterday, I created a new sub folder and moved some stuff into it. The previous links were then broken and cannot be recreated due to this.... Not impressed by either...!
