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Forum Discussion
Shorten link not working
Hi there! All of a sudden, the shorten link feature in my public folder is not working - not that the link won't work - it won't shorten it anymore.
Any help would be appreciated - thanks!
- The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
Now I have got into problems due to this shit. First tried to revert to release 8.xxx.21, which had the same shorten link misbehaviour. I then decided to remove release from program uninstall. When I reinstall 8.xxx.19 I have lost my access to the a/c. I'm really pissed off now...
Btw, I think this relates only to the public folder - which I think no longer exists on new versions, is that correct?
+1 (not working)
I really use this feature quite often --- The Google URL shortener won't shorten Dropbox links....goo.gl
Same here too. I use this feature lots. The only way I can exit the page is to use the back button on the browser
- Rich
Super User II
Btw, I think this relates only to the public folder - which I think no longer exists on new versions, is that correct?
Correct. The Public folder is a deprecated feature, replaced by share links which can be created to any file or folder and not restricted to a single location. Newly created accounts (after October 2012, I believe) don't have a Public folder, and only Pro or Business accounts have the ability to create one (and I wouldn't expect that to last either).
I'm very confused and upset. It seems like the public link functionality is utterly corrupted. I'm not able to use it at all and pretty pissed off with the lack of follow up on this critical and poorly designed functionality. Pls, get to work - whoever is in charge...
- Rich
Mark, please refrain from using that language here. Continuing to do so will lead to your posts being deleted or your account suspended. Thank you.
Also, the same applies... Have you contacted Dropbox yet?
Just to get back to Rich R - as I'm equally frustrated as Mark L. - I posted a ticket on this issue on the 30th August, and got an automated reply. No update or solution, nearly one month later.
Thanks for reaching out about this! I've passed your report along to our engineering team who will endeavor to fix it.
As there is now a report with our engineering team, due to how our ticketing system works, we will need to close this support ticket. We will reach back out with any further information or questions.
We appreciate your patience in regards to this matter. In the meantime, please let us know if you any other questions or feedback.
- Rich
That wasn't an automated reply. A canned reply, yes, but not automated. The automated ones actually say they're automated at the top.
Yes, this reply is automated. And yes, we understand that might be frustrating to hear.
The issue was actually passed on to their engineering team.
