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Forum Discussion
Shorten link not working
Hi there! All of a sudden, the shorten link feature in my public folder is not working - not that the link won't work - it won't shorten it anymore.
Any help would be appreciated - thanks!
- The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
Well, after nearly a month of radio silence from Dropbox Support I logged back into Zendesk to check my ticket opened August 30th. It says "This request has been deemed solved Sep 3". I received no e-mail with an update, nor was the issue resolved so I had no reason to even check the ticket system proactively.
Interestingly enough, I now cannot get a "Shorten Link" option for any file. It's not my browser, it's not my computer. I've tried 4 browsers and two separate computers (one of which I've never signed into Dropbox with) before declaring that this feature has been removed; at least for me. I guess that's one way of resolving.
Farewell "Shorten Link", you were once useful. Best of luck to those on this thread.
-Rob
I read Rob D.'s update with mounting disbelief - then logged on to find that DropBox had also set my ticket to "resolved".
What gives?
If they're going to treat me with this kind of contempt, then I look forward to logging a new ticket every day till they actually start communicating with me as a human being, not to mention a paying customer for nearly seven years…
- Rich
Super User II
For not being able to create the link at all, please use the following thread for discussion:
Dear Rich R.
Thank you for all your help and many thanks to the team at DropBox, my Public Folder link is now functioning normally and perfectly.
By the way, I am sorry for being vulgar with my comment a few days ago, but it was of pure frustration at the need of having a long and best feature of DropBox functioning normally.
And also be aware that I am personally responsible for a huge international record company as a paying customer of DropBox since 2011 and they in turn have turned on a lot of artists and producers as paying customers as it is a very convenient way of working collaboratively over long distances and for sharing works in progress with A&R people and various label sites around the world.
Thanks again.
Kind regards,
Mark L.10/1/2016
The shorten link option was fixed a few days ago, BUT, it was taken away (again). The option (link) was removed.
Why?
