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DropBoth's avatar
DropBoth
Helpful | Level 5
5 years ago

Problem at mobile app sign in "please enter a valid email address"

Hello, Dropbox was not always syncing via camera upload so I decided to reinstall (on Windows 7 PC and Android phone). The phone icon looks different now (lighter blue) so I guess the Android app is...
Account Access
Android
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    5 years ago
    Thanks for the screenshots DropBoth, they’ve been very helpful; spot-on stickers by the way! 🐿️
     
    This doesn’t look like the Dropbox sign-in page on an android phone. Maybe you’re seeing that as you’re trying to link your Dropbox account to another app perhaps? 
     
    Keep me posted!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey DropBoth, welcome to the Dropbox Community!
 
As you’ve mentioned that you’re facing this issue on the mobile app after the re-installation, it would be best if we switched our attention there; thanks for the great input!
 
Just to get started, can you include a screenshot (masking your personal info) in your next post showing me the screen where you’re seeing the error message? 
 
It may sound daft, however, can you confirm that the email address you’re viewing on your account online matches the one you’re using when signing in on your phone? Maybe it's a typo that's causing you trouble?
 
Please let me know of your findings & we’ll go from there. Thanks!
DropBoth's avatar
DropBoth
Helpful | Level 5
5 years ago

Thanks, Jane.

Here are pics of the two kinds of message saying "Please enter a valid email address." But only the overlaid banner is relevant for my case with a correct email. It appears with or without my entering the password and the email is always the same old one.

 


  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks for the screenshots DropBoth, they’ve been very helpful; spot-on stickers by the way! 🐿️
     
    This doesn’t look like the Dropbox sign-in page on an android phone. Maybe you’re seeing that as you’re trying to link your Dropbox account to another app perhaps? 
     
    Keep me posted!
    • DropBoth's avatar
      DropBoth
      Helpful | Level 5
      5 years ago

      Thanks, Jane --

      I can sign in now after reinstalling the app on the phone. I can't recall the exact steps though I may have gone via Play Store, not sure. Anyway, now the icon is back to darker blue.

      Dropbox still refuses to do a camera upload though with a bit of encouragement it is doing a regular upload. Encouragement in the form of cancelling any files it gets stuck on.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Ah, great DropBoth; seems we’ve got the sign in inquiry sorted! 
         
        Moving to the Camera Uploads issue now, I’m wondering if you’ve tried any of the tips outlined here &/or if these help improve what you’re experiencing in any way. 
         
        A quick note from me at this point, as Camera Uploads would be paused if you’ve turned on Camera Uploads & you upload manually at the same time. If that’s happened, Camera Uploads will restart once the manual upload finishes. 
         
        If you still experience this issue after checking my pointers, please let me know here & I’ll touch-base with you asap. 
         
        Thanks again!

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