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Forum Discussion
I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.
I recently received the email "Please don't ignore: Your setup isn't complete"
I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play.
Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉)
My Dropbox login email is different to my Google Play account.
If you're not seeing the additional space on your plan tab, may we reach out via email to have a further look internally encoreserviceseu?
Issue is solved
- Walter
Dropbox Staff
Hi there encoreserviceseu - sorry to hear you're having issues with this.
Do you happen to have more than one Dropbox accounts and that the email you received was in regards to another Dropbox account, other than the one you're looking at?
Let me know more and we'll take it from there.
- Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app- Mark
Super User II
encoreserviceseu wrote:
Hi Walter
Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android appIf you go to https://www.dropbox.com/account/security does the phone show up on the Devices section?
If you add a file to the phone does it appear at www.dropbox.com/home ?
