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Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.
Trying to switch users on Dropbox on Mac
Hello all, I tried loading DB on an additional MacBook. I think my mistake was loading Chrome and being prompted for a Gmail account. I set that up and then installed Dropbox which took my gmail account (email address) for my DB account email. Instead of connecting to my 2TB DB files it set up a 2GB account and prompted me to choose a plan. I've searched and have not found luck getting ahold of customer support. Ive tried multiple times to delete and reinstall both apps. I finally logged out of google on the Chrome app but that made no difference. I deleted Chrome, deleted Dropbox, rebooted, and tried shutting down the computer. I am able to load DB and get the welcome menu. It does not prompt me for my account name but instead says Welcome Back xxx@gmail.com. I'tried this a few times to. no avail. I tried to make sure any instances of Chrome and DB were removed from my MacBook, even downloaded copies of the installation software for DB, but nothing works. The computer is currently loaded with DB and I can log out of it but not switch users. Grateful for any help. Paul
How can I change Dropbox account on the desktop app on Windows?
I'm trying to change the DBx account to a different one but in windows explorer it still shows my files....I want to log in under my friends account (trying to fix their PC but had to use my DBx account to save files) NOw they have their own DBx but I can't get logged in wCan you have files available offline by default on the iOS app?
"We're re-launching the option to choose the default status of synced files in the Dropbox desktop application (in the Preferences > Sync tab) for users of the newer File Provider version." Is this setting available on the iPhone? On my iPhone I want all files available offline by default.
