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Forum Discussion

needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when she tried to sign up directly (no through the invitation link), so I lost the 500 MB space I should have earned.

 

Please help me solve this issue.

Desktop
Error Messages
Storage space
  • Jane's avatar
    Jane
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    I dont think there is anything to solve I'm afraid..... she didnt use your link, therefore you (and her actually) are not entitled to the space increase.

    All you can do is log a ticket and ask support if they'll help, but, I'm not sure they will as she hasnt used the link.

    www.dropbox.com/support to log it
    http://dropbox.zendesk.com to track
    • needanswers's avatar
      needanswers
      Explorer | Level 4
      7 years ago

      Thanks. What I want to know is whether Dropbox actually block the friend referral function on purpose. If this no CAPTCHA test problem generally exists for friend referral registration, I certainly do not want bother my friend to sign up for Dropbox.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        7 years ago
        No, it isnt an intentional thing.

        Its usually blocked at browser level by things like ad-blockers or a restriction on cookies. If it isnt working disable add-ons like that or try another browser.
  • yyingg2's avatar
    yyingg2
    New member | Level 2
    7 years ago

    my friend had the same issue when trying to use the invitation link i gave. She used various browsers like chrome, internet explorer, dolphin etc. on 2 different laptops and 2 mobile phones but the captcha just didn't appear. perhaps it's a relatively new issue cos another friend managed to successfully do it in Nov 2017. 

    • salam's avatar
      salam
      New member | Level 2
      7 years ago

      I have the same issue with the above. I have recommended few people who tried signing up via the link I shared, but the same issue comes up.

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