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needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when...
Desktop
Error Messages
Storage space
  • Jane's avatar
    Jane
    7 years ago
    Hey emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!
     
    As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”.  On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case. 
     
    From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.
     
    Thanks again for your time and cooperation here & I’ll be awaiting your next message! 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
I dont think there is anything to solve I'm afraid..... she didnt use your link, therefore you (and her actually) are not entitled to the space increase.

All you can do is log a ticket and ask support if they'll help, but, I'm not sure they will as she hasnt used the link.

www.dropbox.com/support to log it
http://dropbox.zendesk.com to track
needanswers's avatar
needanswers
Explorer | Level 4
7 years ago

Thanks. What I want to know is whether Dropbox actually block the friend referral function on purpose. If this no CAPTCHA test problem generally exists for friend referral registration, I certainly do not want bother my friend to sign up for Dropbox.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    No, it isnt an intentional thing.

    Its usually blocked at browser level by things like ad-blockers or a restriction on cookies. If it isnt working disable add-ons like that or try another browser.
    • needanswers's avatar
      needanswers
      Explorer | Level 4
      7 years ago

       Hi Mark, it seems that the same problem also occurs to other people. I'm sure this is a problem of the website now. Could you please help us to solve it?

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey needanswers, salam & yyingg2, that’s definitely something that I’d like to investigate further! 
         
        As a first step, have you checked Mark’s suggestions (i.e. have your friends/ colleagues attempted to repeat the steps through an incognito window/ different browser/ clear cookies etc)? This is merely to exclude it from being a browser-specific behavior.  
         
        If this persists, could you write us on our official support channel here: https://www.dropbox.com/support?ref=dropboxsupport? On your email, please include as much detail as possible (esp. screenshots would be truly insightful), so as to check this specific example with you & see whether there could be an issue. 
         
        Once you get a chance to reach out on this platform, you should get an automated email with a 7 digit ticket ID. Please include it in your next post here, so as to have a look for your email internally & make sure it’s handled soon.
         
        Thanks in advance & I’m looking forward to hearing back from you! 

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