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jmsgwd's avatar
jmsgwd
Collaborator | Level 8
8 years ago

"Please enable browser-cookies..." message when trying to view file contents in browser

Hi, I can log in to dropbox.com and browse my folder structure, but when I click on a .txt file to view its contents I get the following error message:   "Please enable browser-cookies to use the Dr...
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  • jmsgwd's avatar
    jmsgwd
    7 years ago

    Just a quick update to say, this issue appears to be resolved.

     

    I can now view text files in dropbox.com using the current version of Chrome on macOS without any issues.

     

    I don't know what changed, but I assume something got fixed, in the dropbox.com website, or in Chrome, or somewhere.

jmsgwd's avatar
jmsgwd
Collaborator | Level 8

Yes, see my last para. 

 

Also when I inspect cookies and site data, I can see that many cookies are being successfully set under "dropbox.com" and "www.dropbox.com".

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
That doesnt answer the question at all.

That only says you are using the default settings. It doesnt say if you have changed the default settings for individual sites. Under the cookies settings tab you can add 'Exceptions'.
  • jmsgwd's avatar
    jmsgwd
    Collaborator | Level 8
    8 years ago

    OK I checked that, and there are no exceptions.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      Tried to clear all cookies and temporary internet files?

      • jmsgwd's avatar
        jmsgwd
        Collaborator | Level 8
        8 years ago

        I just tried Chrome > Clearing Browsing Data... and deleted everything including cookies, and then logged back into Dropbox - but it is just the same. I can browse through my folder structure but I can't open/view a .txt file.

         

        I tried in Safari, and it works as normal. Interestingly, when I view the text file in Safari the domain in the address bar changes to "dl.dropboxusercontent.com", rather than "www.dropbox.com" which is used for the rest of the website.

         

        UPDATE: I just tried again in Safari and now when I open a text file, the domain remains "www.dropbox.com" and displays the file contents with additional panes across the top and right-hand side. Previously it displayed just the raw file contents without any panes, and the domain in the address bar changed to "dl.dropboxusercontent.com". I am not sure how I got there, I can't seem to do it again.

         

        Anyway, the fact remains that in Chrome it won't display the file contents at all.

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