There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my iPhone or on my PC (dropbox folder) - so none of the new files that are downloaded to the internet sync with the iPhone App. When I manually place files in the Dropbox folder on my PC, it will then sync with my iPhone dropbox app. There use to be a file in the dropbox folder labeled for my Dell Computer name, and that file still exists, but it does not back up to that file as it use to before this new backup program existed. Almost all the files in that Dell Computer name folder have now disappeared. How do I automatically sync new files to my desktop PC dropbox folder, and therefore also the iPhone App, without manually having to do so? I don't think drop box is supposed to work this way.

This is a big feature downgrade. I often accessed files I had backed up from my iPhone for reference. It makes me rethink why I have this service. Very disappointed.

Dear Dropbox staff: taking away a fabulous functionality that people like is a terrible business decision. I would like to know the reasoning behind this move made by Dropbox. Dropbox staff communications skills are lacking. There’s no specifics just take it away. Too bad so sad but the problem for Dropbox will be people will be mad and mad is bad for business.

thanks for the quick response. So why even have a drop box app on the iphone if all the PC information is not there?

same issue, i believe its a new update they've done to the dropbox back up for some users. very frustrating as a big reason i used dropbox was to be able to access all the files on my computer on my phone without having to drag them whatever i want to view into a seperate dropbox folder.

What has happened here is an example big Tech arrogance and disregard for the Customer and lack of communication in regards to the nature of this back up and the elimination of important functionality the syncing of the Mac desktop into the dropbox back up.In My case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.This shows a lack of courtesy and respect to the customer .It is arrogant and unacceptable at the least, and email should’ve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and I’ll be on the lookout to see if anything else I can do to replace Dropbox because I’m sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - you’ve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldn’t be so upset .Alexandria Va

New Dropbox Backup does not sync to Dropbox iPhone App

Spushor
Helpful | Level 6
7 months ago
On April 13 around midnight, I got a big dialog box from Dropbox. I couldn’t get out of it. I had to click back up. I didn’t know they were gonna screw up the entire system on the Mac desktop. It used to be that the desktop would be backed up and visible on my iPhone app now it is not thank you very much Dropbox for screwing this up. I can’t believe it, what is the screwup now I’m seeing your response. Oh, we’re gonna take away this whole functionality of having my Mac desktop available on my iPhone. I have medical information and all kinds of stuff I use on the Dropbox app that no longer have access to what about that? What is the problem with your company ?

I see the back up on my desktop. It doesn’t do me a goddamn bit of good. It’s under the file name Dropbox/backups/Mac what’s the point why do I have to look at my desktop on dropbox when I already have my desktop available on my Mac the only reason I need it for is for my iPad and my iPhone. What I think a company would take away it a principal application functionality and I seen other people at the same Bob might have and what is Dropbox in about it. Nothing absolutely nothing no email no nothing. No wonder this is going out of business.
Jay
Dropbox Staff
7 months ago
Hi robncarin, thanks for messaging the Community.

After a recent change, backups created using the Dropbox Backup feature are no longer visible in the Dropbox mobile app, and it isn't possible to re-enable this option.

If you have any further queries, feel free to message back.
- koadev
  New member | Level 2
  7 months ago
  This is a big feature downgrade. I often accessed files I had backed up from my iPhone for reference. It makes me rethink why I have this service. Very disappointed.
- robncarin
  Helpful | Level 6
  7 months ago
  thanks for the quick response.
  So why even have a drop box app on the iphone if all the PC information is not there?
  - Nancy
    Dropbox Staff
    7 months ago
    Hey robncarin, sorry to jump in. The Dropbox mobile app is mostly used for files that have been directly uploaded to your Dropbox account (it's basically a reflection of the files you see at your All files page here).
- kylebam
  New member | Level 2
  6 months ago
  This is complete and utter non-sense to disable this feature. This is the only reason I pay for Dropbox. I need to be able to access my files on my Mac while I am out and about on my iPhone and iPad. Why in the world would you disable this feature and not have the ability to re-enable it? Is there any update as to if this function will be available again? I just renewed my plan for the year a couple weeks ago and now I cannot even use Dropbox how I would like. I am very disappointed in this breakdown and would like to cancel if this feature will no longer be available in the future. Such an oversight...
  - Spushor
    Helpful | Level 6
    6 months ago
    I have tried everything to impress upon Dropbox to bring that feature back to no success there is no rhyme or reason why they took it away.
    
    Certainly cannot be storage or bandwidth They don’t have any hard space bandwidth is not issue. I don’t get it. Nobody does. These people operate a different universe, big Tech arrogance.
    
    My workaround:
    
    The only file that’s available is the documents file and important stuff from my desktop I need I proceeded to the dropbox file on my Mac called my files to Dropbox and copy and pasted important information in that file it’ll show up on my mobile phone . A Workaround. I wish there was other companies that I could get besides Dropbox. I am so fed up with these people.