You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
Jay
Dropbox Staff
Dropbox StaffHi robncarin, thanks for messaging the Community.
After a recent change, backups created using the Dropbox Backup feature are no longer visible in the Dropbox mobile app, and it isn't possible to re-enable this option.
If you have any further queries, feel free to message back.
thanks for the quick response.
So why even have a drop box app on the iphone if all the PC information is not there?
- Nancy
Hi Nancy-
Well my dropbox app does not automatically update files that have been directly uploaded to my dropbox account. Why is it not working for me?
This is the e-mail I received but any new files that I place on my computer ONLY go to the backup online - NOT to my dropbox App. Please help me fix that. thanks
View backups whenever, wherever
Now you can view your files from anywhere with our mobile app or on the web at dropbox.com/backups/all.same issue, i believe its a new update they've done to the dropbox back up for some users. very frustrating as a big reason i used dropbox was to be able to access all the files on my computer on my phone without having to drag them whatever i want to view into a seperate dropbox folder.
Nancy,
That's not how I use Dropbox AT ALL. I used to frequently access my laptop backup files from my iPhone app. This was a crucial feature for me. I spend money for 2T of storage on Dropbox and you lot have basically cut me off from 500Gb of what I pay to use your service to access. At this point it looks like the inevitable transfer to Google Drive or iCloud will need to happen sooner rather than later. Which is sad considering how long I've been a Dropbox customer and advocate.
- Hannah
Hey martinipete, thanks for your feedback about the backup feature here.
I've made sure to pass it on to our team.
As for your question, indeed, if you have the backup feature enabled and then just copy the same files into the Dropbox folder, you'd be storing the same files twice.
So, to avoid that or work around that, you could disable backup and just move/copy the files you want to your Dropbox folder.
