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pkliegl's avatar
pkliegl
Explorer | Level 3
8 months ago

My Dropbox files aren't showing up on the mobile app of my new phone

I just got a new phone and I have the dropbox app on my phone.  My files aren't showing up on the app on my phone.  I'm logged in with the same user name and password that I use for my desktop.  Why ...
Desktop
Mobile
Restore
  • Nancy's avatar
    Nancy
    8 months ago

    Hey pkliegl! Hope you’re doing fantastic. 

     

    Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files.

     

    Are you able to see all of your content, when opening www.dropbox.com? 

     

    If not, then the next step is to check the syncing status of your desktop app and make sure it syncs properly to our servers. 

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey pkliegl! Hope you’re doing fantastic. 

 

Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files.

 

Are you able to see all of your content, when opening www.dropbox.com? 

 

If not, then the next step is to check the syncing status of your desktop app and make sure it syncs properly to our servers. 

 

Let me know what you find.

  • pkliegl's avatar
    pkliegl
    Explorer | Level 3
    8 months ago

    Thank you.  It was the email.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Glad you were able to figure this out! I’ll be here, if you need something else.

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