You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

toniarregui's avatar
toniarregui
Explorer | Level 3
3 years ago

20 GB not showing on my Dropbox account

I got extra 20GB space from N26 Bank. I can see them on my settings. Yet Dropbox does not see them as storage space to be synchronized, it only counts the 3,88 GB that I got long ago by telling friends about Dropbox.

    • toniarregui's avatar
      toniarregui
      Explorer | Level 3
      Oh, thank you, Mark. Very conveniently, they took care that I wouldn’t notice that the promotion was not permanent. They do not give much for free… 🙄
      • dwhamilton's avatar
        dwhamilton
        Explorer | Level 3

        I recently found out that a person could have 2 DropBox accounts. Since I volunteer for a group of retired principals, I thought that it would be a good idea to have one separate from my personal account. When I did this, (removed per the Community's Guidelines), the new account (hotmail) had all of my personal files in it. Not only that, but while I previously had 7.5 GB of storage in my personal account (through referrals), both accounts now show only 2Gb each. I would appreciate it if the 7.5 could be restored even if I need to lose one of the accounts. If I do lose the second (hotmail) account, do I need to back up all of these files first onto a hard drive?

         
        Thank you for your help.