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Forum Discussion

Anna41's avatar
Anna41
Explorer | Level 3
20 days ago

My app is stuck syncing content on my Sonoma.

Hello, I am using Sonoma 14.3.1 and Dropbox is not syncing files (I see the two white arrows on blue background symbol). I have deleted and re-installed the Dropbox app, but to no effect. Many th...
Desktop
Mac
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
20 days ago

Hi Anna41 

 

What does Dropbox say if you mouse over the Dropbox icon on the status bar?

  • Anna41's avatar
    Anna41
    Explorer | Level 3
    19 days ago

    Indexing 316 files, uploading [name of file]

    Thank you ever so much for offering your help. Please let me know what I should do to fix the problem.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      Hey Anna41, thanks for your fast response!

       

      How long has the app been stuck syncing the same content? can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

       

      Is it possible that you have more than 300K files in your Dropbox folder, which would be the app's soft limit? If yes, do all these files sync locally? 

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