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Forum Discussion
Mobile app crashing on Android, when previewing certain Word docs
Hi. I have a Samsung S22 Ultra (One UI 5.1). Within the past few months, Dropbox (352.2.2) keeps crashing when I open certain word docs. These are files that have been in use for years without issue ...
Hannah
Dropbox Staff
Dropbox StaffHey pheebs, thanks for bringing this to our attention.
Does this happen only with Word docs or other types of files as well?
Can you send us a screenshot of the error message, so we can check it out?
And can you also make sure that you have at least 500 mb of free storage on the device, to make sure the app is working correctly?
Thanks in advance.
It's really only 1 or 2 word docs (not pdfs, not other word docs), but one in particular is the document that I signed up for Dropbox many years ago (high use, old). I have >6 gb available. I kept trying to open the document on my phone to get the error message again, but this was the first time I got an error on my Macbook now ("---.doc cannot be evicted"). The main phone error says this:
- Hannah
Thanks for the update, pheebs!
So, just to clarify, the error on the screenshot is shown on your phone, right?
How about the error on your Mac? Can you send us a screenshot of that as well?
Can you open the file on our website as normal?
Yes, that is one of the error messages that appears on the phone. I have to make it crash maybe 20-30 times sometimes before the next error message pops up. That was the first time I'd ever seen an error on my phone then translate into an error on the computer. I was in a meeting and was worried that it would make a noise so I clicked out of it and did not take a screen shot. I usually don't open files directly on dropbox.com, but I tried it, and it works fine.
