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Forum Discussion
Mac desktop syncing seems to be stuck on "syncing" thousands of files.
I have the latest version of Dropbox for my Mac. I have the Dropbox folder in my "CloudStorage" folder as per the newer preference. I tried reinstalling and re-connecting. I have Selective Sync turned on and have about 1/4 of my Dropbox synced to my Mac. The syncing notification seems to be stuck (see screenshot). I've looked at my network traffic and Dropbox isn't doing anything.
Is there a way to get it to properly sync? It used to before I went on a trip and was on a very slow hotel wifi.
[email removed as per Community Guidelines]
Hey Steve M.53 - could you try another browser to attach your screenshot in your reply and let us know if you still get the same results?
As for the issue at hand, have you tried fixing your hardlinks and permissions?
If you did and the issue persists, you can try signing out of your account and then back in through the app's preferences.
In any case, please keep us posted, Steve.
- Megan
Dropbox Staff
Hi Steve M.53, let's jump right into this!
Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status?
Keep in mind that I removed your shared link, in order to avoid traffic gathering there. Would you be able to attach your screenshot here, by clicking directly the camera-like icon?
Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? That'll help me have a clear idea on what steps we should follow next.
Let me know more!
i can't attach a JPEG file when i click the camera icon
my Mac is on 15.0.1 and my Dropbox app is 210.4.4854
- Walter
Hey Steve M.53 - could you try another browser to attach your screenshot in your reply and let us know if you still get the same results?
As for the issue at hand, have you tried fixing your hardlinks and permissions?
If you did and the issue persists, you can try signing out of your account and then back in through the app's preferences.
In any case, please keep us posted, Steve.
