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Forum Discussion
"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro — so I'm paying for this nonsense.
- Thanks. I updated the desktop app and now everything works
- Hannah
Dropbox Staff
Hey JenniferSC, sorry to see you're having trouble with the Dropbox application, but let's look into it.
Would you mind sending us a screenshot of the error you're getting, so we can check it out?
Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your Dropbox icon?
And have you tried reaching out to our support team directly for assistance with this issue?
Keep me posted.
That's from the finder window.
Dropbox icon is gone — I can't seem to get it back.
You're the only person I've talked to.
- Megan
Hi JenniferSC, thanks for the screenshot!
Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go?
