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Forum Discussion
"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an erro...
- Thanks. I updated the desktop app and now everything works
Hannah
Dropbox Staff
Dropbox StaffHey JenniferSC, sorry to see you're having trouble with the Dropbox application, but let's look into it.
Would you mind sending us a screenshot of the error you're getting, so we can check it out?
Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your Dropbox icon?
And have you tried reaching out to our support team directly for assistance with this issue?
Keep me posted.
That's from the finder window.
Dropbox icon is gone — I can't seem to get it back.
You're the only person I've talked to.
- Megan
Hi JenniferSC, thanks for the screenshot!
Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go?
I did do that yesterday. Not sure what happened, but today it's syncing again.
Gotta say, this update transition has been awful. I'm not sure what has happened, but I have no space on my computer — I can't run my email program, or any of my adobe programs because there's no disk space. I can hardly run my browser. I think that Dropbox is taking it all up as it re-syncs all my files. Well into day 2 of this, and it still has 32,000 files to index.
If I had known it was going to be such a pain, I would have waited until I had a few days when I didn't need my computer as much. Not impressed.- Megan
Hey JenniferSC, you mentioned that the app is still indexing files, which is normal during our migration.
Do you notice the number decreasing?
