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Veloxi's avatar
Veloxi
Helpful | Level 6
7 months ago

Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11

Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox.    Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no lon...
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  • Jay's avatar
    Jay
    7 months ago

    Yes, although you should try to wait for the folder names and subfolders to be created in the new Dropbox folder, and then you can pause the syncing and copy the files over to the new folder. 

     

    When you unpause the syncing, it'll take a little time for the app to process it as it will begin to reindex the files.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Veloxi, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Also, make sure during the installation that you choose the advanced settings to choose the location for the Dropbox folder, before completing the installation.

 

Keep me posted!

  • Veloxi's avatar
    Veloxi
    Helpful | Level 6
    7 months ago

    Hey, so I pointed the installer to the drive with the Dropbox folder on it, and this happened:

     

    Not sure what to do at this point. Please help?

     

    Edit: Interesting, it seems to have timed out and is asking me to log in again. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      If you're getting this message, then it could mean that it's trying to sign into another account. Do you have a different Dropbox account under a different email?

      • Veloxi's avatar
        Veloxi
        Helpful | Level 6
        7 months ago
        Nope, just the one!

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