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Forum Discussion
I can't remove Dropbox from Windows 10 explorer on old PC
I am cleaning up my old Windows 10 laptop, in order to hand it over to the new owner.
Obviously I don't want the new owner to be able to access my drop box, so I need to remove it. However, whatever I try, it keeps showing up in Windows file explorer.
I already tried the solutions proposed in this thread: https://www.dropboxforum.com/t5/Apps-and-Installations/Can-t-remove-dropbox-folder-icon-from-Win-File-Explorer/m-p/387364#M25771
It didn't work, even after reboot the Dropbox folder still appears in file explorer. How do I get rid of it??
Note 1st thing I tried was Add or Remove programs, and look for Dropbox. It is not in the list of programs.
- Hannah
Dropbox Staff
Thanks for reaching out to the Dropbox Community, KoefDrop.
If you need to remove Dropbox from a computer, you'll first need to unlink it from your account.
To do that, you'll either needs to sign out of the Dropbox desktop app, or delete the computer from your "devices" list here.
Once that's done, you should be able to uninstall the app and just delete the Dropbox folder from the computer; does it allow you to do so?
Try restarting the computer, to see if that helps as well.
Let me know how it goes.
