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jakercd530's avatar
jakercd530
New member | Level 2
11 months ago

I can't move my dropbox folder to external hard drive

Hi, I just bought a new computer and the hard drive is smaller than my dropbox and like to have my dropbox on my computer since it is faster to open and save files to it. I went back to best buy and ...
Desktop
Error Messages
Folders
Setting up the apps
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi jakercd530, thanks for bringing this to our attention.

     

    Are you certain that the external drive is formatted in NTFS format for the Dropbox desktop application to accept it as a location?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jakercd530, thanks for bringing this to our attention.

 

Are you certain that the external drive is formatted in NTFS format for the Dropbox desktop application to accept it as a location?

 

This will help me to assist further!

SC21's avatar
SC21
New member | Level 2
10 months ago

Hi! I'm having a similar issue. What is NTFS format? I don't want to reformat my existing hard drive because I don't want to lose the files. Should I purchase a new hard drive and does it matter which one?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey SC21! Click the Start button and then (depending on your OS) click Computer or My Computer. 

     

    In the Computer window, right click the drive you wish to check and then, click Properties from the menu. In the Disk Properties window, the information is listed next to File system.

    • CRBJosh's avatar
      CRBJosh
      New member | Level 2
      7 months ago

      I am having a similar issue. I use drop box desktop daily for all my picture/video storage. I ran out of space on my internal drive so move the storage location to a 10TB external drive. Not I cant use any of the files from windows explorer. I can open the folders and see all the files but cannot copy them or open them in any programs. I check the format of the external D drive and it is NTFS. Is there something else I can try?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey CRBJosh - sorry to hear you're having issues with this.

         

        Did you use these steps to move your Dropbox folder to the external drive or did you manually move your files in the first place?

         

        What is the app's exact version and status as shown in your system tray at the moment? 

         

        Let us know more and we'll take it from there, Josh. 

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