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Forum Discussion

FlexAssistance's avatar
FlexAssistance
Explorer | Level 4
3 months ago

I can't install Dropbox on my computer anymore.

Hi,   I am a Dropbox user for 15 years or so. I use it for business.   My Dropbox icon was nowhere to be found on mu pc a few weeks ago, so I could not seem to check whether my Dropbox was sy...
Desktop
Install
Windows
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for the screenshots, Hester! When saying your IT man deleted some parts of the program in the registry, do you mean that he performed an advanced reinstall, as described here? 

     

    Apart from that, do you happen to run any antivirus/firewall or VPN programs on your computer(s)? If yes, can you disable them temporarily and then, attempt to install the app again? Does the installation go through now?

DBoxTips's avatar
DBoxTips
Experienced | Level 11

Hello FlexAssistance,

 

Do you receive any error message when you try to install it again?

 

Here to help,

Andrew (DBoxTips)

 

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

FlexAssistance's avatar
FlexAssistance
Explorer | Level 4
2 months ago

DBoxTips helped me find the solution with this Dropbox problem. It was a problem with my antivirus software and IT-company, which we now settled, thanks to DBoxTips. Thank you very much! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I’m glad I could help, FlexAssistance! I’ll be here, if you need something else.

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