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Robbie1's avatar
Robbie1
Helpful | Level 6
12 months ago

I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder

Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox.  I uninstalle...
Desktop
Install
Setting up the apps
Windows
  • Robbie1's avatar
    Robbie1
    12 months ago

     

     

     

     

    Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox

    which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.

     

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Robbie1, thanks for bringing this to our attention.

 

When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

 

This will help me to assist further!

  • Robbie1's avatar
    Robbie1
    Helpful | Level 6
    12 months ago

    Hi Jay, 

    I just did an advanced reinstallation with the same result. The folder will opn using the desktop icon, but not from clicking the executable in the program folder which means I cannot open the program from the taskbar. Could a very recent update to Windows 11 have caused this? It just started within the last week and I've been using Dropbox for years.

    Rob 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the info. Could you try right clicking the taskbar icon and then Properties, and likewise with the Dropbox icon in the start menu, and let me know what the executable path is showing up as? A screenshot of this would help greatly.

      • Robbie1's avatar
        Robbie1
        Helpful | Level 6
        12 months ago

         

         

         

         

        Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox

        which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.

         

         

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