We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

orchidea18's avatar
orchidea18
Helpful | Level 5
7 years ago

How do I prevent Dropbox using so much memory on my computer? I already use SmartSync

How do I prevent Dropbox using so much memory on my computer? I already use SmarSync.  
Desktop
Setting up the apps
Storage space
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, if you’re using Smart Sync, and your files are online-only, then they shouldn’t be taking up any space on your device.
 
Could you let us know more about this matter with a screenshot showing the space on your computer and why you believe it’s affecting it? Thanks!
orchidea18's avatar
orchidea18
Helpful | Level 5
7 years ago

I meant RAM. Dropbox is usung a lot if RAM- about 350 MB and my computer runs very slow, and is difficult to use. Dropbox uses 5 or 6 times more RAM than any ither program, even after using SmartSync on mist if my files.

    • tequejas's avatar
      tequejas
      Helpful | Level 6
      6 years ago

      Jay, that page goes to a 4xx Page. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks tequejas, I’ve amended it now, we’ve recently changed the domain for the Help Center, so the link should point to the correct location.

    • chrysotheras's avatar
      chrysotheras
      Helpful | Level 5
      5 years ago

      Tried everything but no joy from any of the recommended here solutions to prevent Dropbox from resource hogging my laptop. I had to uninstall the app eventually and resort to the on board -not very reliable- Microsoft OneDrive cloud, ...until Dropbox works out a solution to this problem.

       

    • Fast4Gd's avatar
      Fast4Gd
      Helpful | Level 5
      6 years ago

      Hi. Deleting files eventually seemed to help, but wierdly Dropbox in top bottom right corner app is telling me I have about 400,000 files, and I'm pretty sure I don't! Or at least, if there might be 1-300,000 hiding somewhere, how might I find them to consider deleting them? Thank you.

      Also, logging in to post here took AGES for dpbx to respond!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!