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Forum Discussion
File details not viewable in Windows 11 File Explorer
I have Dropbox version 152.4.4880 installed on a Windows 11 (21H2 Build 21000.739) desktop. I have "Dropbox system extension" ("store files as online-only to save hard drive space") enabled on that PC .
When I go into the Dropbox folder via File explorer and examine a folder customized for music I see zero details in the columns (Title, Artist, Album, etc.). A separate media management app running in Win 11 confirms the metadata is present in the tags with all my music. Also my Win 10 laptop with Dropbox correctly shows all the details in Win 10 File Explorer.
Back in Win 11, if I right click any file's properties and select details it shows only "Details are unavailable for the selected file" in place of the details properties pane for files still in the cloud. For files I have opened, to force a download, it shows the details properties pane, but no entry values. Similar behavior is occurring with other files types such as .jpeg
Suggestions, anyone? Thanks!
It happens with both. Note in the screen shot below, the 5th file 'Compassion', I had opened and played it, so it would download locally and the others I left in the cloud:
I right-clicked and got properties on one that was still in the cloud (on the left) and 'Compassion' (on the right):
Both files I verified have metadata and mp3 tags that my music management applications can see, as well as my Win 10 laptop which runs Dropbox as well.
Finally, I took a different folder of files and copied them to a new folder on my desktop, outside the Dropbox folder. Both folders are customized to music files in their properties. Notice below how the two folder display differently:
