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Forum Discussion
zx80
2 years agoHelpful | Level 6
Dropboxcleanup.exe has stopped working - Windows 8.1
I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
- 2 years ago
Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.
So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing- Option (1) Delete the problematic
DropboxCleanup.exe
file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.- Open file explorer, and enter
%LocalAppData%\Dropbox\Update\1.3.733.1\
in the address bar. - Click on the
DropboxCleanup.exe
and delete it - Demo here
- Open file explorer, and enter
- Option (2) Reinstall Dropbox with administrator privileges
- Process is described in this document. With administrator privileges enabled, the error should stop appearing.
- Option (1) Delete the problematic
Jeremy N.2
Helpful | Level 7
In the question:
Dropboxcleanup.exe has stopped working - Windows 8.1
someone erroneously said the problem was solved, early on. It is NOT SOLVED. Maybe the reason that Dropboxers are ignoring the thread is that they think it IS fixed.
jukesy1992
2 years agoNew member | Level 2
Come to think of it, my dropbox is set to not start when my computer starts, so why am I even receiving this message? I specifically did this because I haven't been using the program for quite some time, and I never expected anything like this to come up because if I'm asking a program to not start, then why should it start, or anything associated with it?
- Jeremy N.22 years agoHelpful | Level 7
Because it's a side-effect of the scheduled task that attempts every hour to update Dropbox if a new version is available.
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