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Forum Discussion
Dropbox very slow with Windows explorer
After wasting time, as usual, with Dropbox's assistance, I try to ask here. My problem is relatively simple to explain and consists in the fact that if I use Windows Explorer, navigating in the Dropb...
Nancy
Dropbox Staff
Dropbox StaffHey MatteoG, welcome to our Community!
As a first, I’d like you to send me any ticket number you may after speaking with our support team. It can help understand what you’ve tried with them already.
Regarding the issue you mention; what’s the OS version of your computer, as well as the syncing status and app version of your Dropbox app?
How many files are currently syncing locally to your Dropbox folder? You can right click on your Dropbox folder, and select "Properties" to double check that.
Keep me posted.
Hello Nancy, i?m referring to Ticket n. 22744251.
Regarding your other questions, here some info:
- Dropbox client version 186.4.6207
- Synk status: all files synked
- Windows 10 Home 64 bit
- Dropbox folder: 17.6 GB - 73.362 file - 32.215 folders - local space (my C drive) 2.94 MB
- Nancy
Thanks for the additional info!
If you quit the Dropbox app on your computer, and then open your File Explorer again, does that seem to help at all?
For how long have you been having this issue?
Obviously the problem is related to Dropbox. If I exit the client application and therefore Dropbox is not present in windows explorer, the problem does not exist.
