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Forum Discussion
Dropbox on PC is inaccessible to the blind - I can't access the app preferences
Hello,
I'm a blind user using a screen reader on PC.
Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, a...
Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.
Sorry, it's worth noting I'm on Dropbox 202.4.5551. It was fine a couple days ago so the change must've been implemented very recently.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our forum, Kevan P., and welcome aboard.
Can I ask which screen reader you’re using and what its version is?
Also, what's the OS version of your computer?
I’d like to gather as much info as possible on this and check what may be happening.
Ping me when you’re ready.
NVDA 2024.2, latest version
Windows Home Premium 10.0.19045 Build 19045
Jordi-DBXDropbox Engineer
Thank you for writing in Kevan P. , and reporting this problem!
We've identified that you were recently included in a new experience in the system tray icon. While we investigate this issue and work on any needed fixes, we've temporarily rolled back this update for you.
Within an hour or so, you should no longer have this experience. Please let us know if that resolves the issue for you!
Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.
