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Forum Discussion

sejutibasu's avatar
sejutibasu
Helpful | Level 6
2 years ago

Dropbox on Mac not starting after recent upgrade

Hello everyone!

I am using Mac OS Monterey 12.6.2

I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening. 

 

The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).

 

If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work. 

Also, the Dropbox folder although located in the "Cloud Storage" folder, does not show up on "Locations" anymore - which it did for the last 2-3 days after the upgrade.

 

Sincerely,

Sejuti

 

 

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 166.3.2891
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30
pid: 7411
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/raf1'
appdata: '/Users/raf1/.dropbox/instance1'
real_path='/Users/raf1/.dropbox/instance1'
mode=0o40700 uid=502 gid=80
parent mode=0o40700 uid=502 gid=80
dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox'
real_path='/Users/raf1/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=80
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5154, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}

 

 

 

 

 

 

 

Desktop
Error Messages
Install
  • sejutibasu's avatar
    sejutibasu
    2 years ago

    Uninstalled Dropbox.

    Deleted Dropbox folder.

    De-linked the computer from online account.

    Removed all temporary files following a Community post.

    Installed Dropbox again, logged in, didn't use the update.

    Dropbox folder back on user folder and not in Location.

    Files syncing now.

     

    Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service. 

     

  • sejutibasu's avatar
    sejutibasu
    Helpful | Level 6
    2 years ago

    Below is the original message from this morning.

    The one posted above is what I received after trying to install other versions available under "Desktop Client build" listings.  I have gone back and forth trying to install old and new versions. But none of them solved the issue.

     

    Sincerely,

    Sejuti

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 165.4.4300
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
    bn.is_frozen: True
    machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30
    pid: 1959
    ppid: 1
    uid: 502
    user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash')
    euid: 502
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/raf1'
    appdata: '/Users/raf1/.dropbox/instance1'
    real_path='/Users/raf1/.dropbox/instance1'
    mode=0o40700 uid=502 gid=80
    parent mode=0o40700 uid=502 gid=80
    dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox'
    real_path='/Users/raf1/Library/CloudStorage/Dropbox'
    mode=0o40700 uid=502 gid=80
    parent mode=0o40755 uid=502 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
    real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T'
    mode=0o40700 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 5150, in _setup_root_for_account
    File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account
    File "dropbox/foundation/futures/basic.pyc", line 853, in result
    File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}

     

    • sejutibasu's avatar
      sejutibasu
      Helpful | Level 6
      2 years ago

      Uninstalled Dropbox.

      Deleted Dropbox folder.

      De-linked the computer from online account.

      Removed all temporary files following a Community post.

      Installed Dropbox again, logged in, didn't use the update.

      Dropbox folder back on user folder and not in Location.

      Files syncing now.

       

      Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service. 

       

      • coachjanem's avatar
        coachjanem
        New member | Level 2
        2 years ago

        Thanks SO MUCH for your post.  I was having the same issue.  I did what you said.  Reinstall worked.  

        I did have to dig around a bit to find the community post you were referencing.  I never found the exact one but I found something else online that seemed to do the trick to help me clear out cached files.  If you have the link to that community post, it might make it easier for my next computer (I have to do this on 2 of them).

        Thanks again!

         

        Jane

         

         

  • altarthedeer's avatar
    altarthedeer
    New member | Level 2
    2 years ago

    When I opened the app, it prompts me this error, and immediately shuts itself down:

    I use MacOS Ventura 13.3. I tried reinstalling the app, yet it did not work.

    Here is the error I got:

    This may be a temporary error. Please restart Dropbox.

     

    For more information, click the help button.

    Couldn't start Dropbox.

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 170.4.5895
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: 78bfae4c-2acb-536b-881e-85fa8ccf3ffc
    pid: 17217
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='altar', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Altar Lüser', pw_dir='/Users/altar', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='altar', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Altar Lüser', pw_dir='/Users/altar', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'altar'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'altar'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/altar'
    appdata: '/Users/altar/.dropbox/instance1'
             real_path='/Users/altar/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/altar/Library/CloudStorage/Dropbox'
                  real_path='/Users/altar/Library/CloudStorage/Dropbox'
                        not found
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/3t/6s588t1n0g7g900_9hfrw1z00000gn/T'
             real_path='/private/var/folders/3t/6s588t1n0g7g900_9hfrw1z00000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
      File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
      File "dropbox/foundation/futures/basic.pyc", line 853, in result
      File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’.}

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi altarthedeer, thanks for posting here today! 

       

      Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

       

      If it does, you may need to perform a clean, advanced reinstall.

       

      In any case, please keep me posted!

  • Malpani's avatar
    Malpani
    Explorer | Level 3
    2 years ago
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 174.4.5852
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: bd244b78-20f5-59ea-a034-14c5508457ee
    pid: 1162
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='anirudh', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anirudh Malpani', pw_dir='/Users/anirudh', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='anirudh', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anirudh Malpani', pw_dir='/Users/anirudh', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/anirudh'
    appdata: '/Users/anirudh/.dropbox/instance2'
             real_path='/Users/anirudh/.dropbox/instance2'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/anirudh/Library/CloudStorage/Dropbox'
                  real_path='/Users/anirudh/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/7v/44_lxq_927g7qqbny_c69xx40000gn/T'
             real_path='/private/var/folders/7v/44_lxq_927g7qqbny_c69xx40000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5315, in _setup_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
      File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’.}

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Malpani, thanks for bringing this to our attention.

       

      Can you please quit the Dropbox app and then relaunch it from your Applications folder, to see if that helps?

      • Malpani's avatar
        Malpani
        Explorer | Level 3
        2 years ago

        already done that. Also uninstalled and reinstalled but the issue is the same. it isn't working and this is the message I am getting.

  • cleversam's avatar
    cleversam
    New member | Level 2
    2 years ago

    I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says "Permission denied".

     

    Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account. 

    The message reads the following:

    Couldn't start Dropbox.

    This may be a temporary error. Please restart Dropbox.

    For more information, click the help button.

     

    And then there's a .txt file with the following content:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 179.4.4985
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
    bn.is_frozen: True
    machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7
    pid: 866
    ppid: 1
    uid: 503
    user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, 
    effective_user_info: pwd.struct_passwd
    euid: 503
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/***'
    appdata: '/Users/***/.dropbox/instance1'
    real_path='/Users/***/.dropbox/instance1'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    dropbox_path: '/Users/***/Dropbox'
    real_path='/Users/***/Library/CloudStorage/Dropbox'
    mode=0o40755 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T'
    real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 835, in wrapper
    File "desktop/dropbox/client/main.py", line 6538, in finish_dropbox_boot
    File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
    File "desktop/dropbox/client/main.py", line 6063, in _init_components_for_account
    File "desktop/dropbox/client/main.py", line 5986, in create_sync_engine
    File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
    File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
    File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
    File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
    File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
    File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

     

    Any help or ideas would really be appreciated

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi cleversam, sorry to hear about that! 

       

      You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this? 

       

      Keep me posted! 

      • Malpani's avatar
        Malpani
        Explorer | Level 3
        2 years ago

        sure as my problem hasn't been solved a yet.

  • Yuq's avatar
    Yuq
    New member | Level 2
    12 months ago

    it cannot start.

    I tried to delete and download but it doesn't work, it is the newest version. 

     

     

    here is the txt:

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 187.4.5691
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
    bn.is_frozen: True
    machine_id: 3448498e-b65e-50cc-8c93-58c8b0f27df0
    pid: 2072
    ppid: 1
    uid: 501


    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/Qi'
    appdata: '/Users/mac/.dropbox/instance1'
    real_path='/Users/mac/.dropbox/instance1'
    mode=0o40700 uid=501 gid=80
    parent mode=0o40755 uid=501 gid=80
    dropbox_path: '/Users/Qi/Library/CloudStorage/Dropbox'
    real_path='/Users/Qi/Library/CloudStorage/Dropbox'
    not found
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T'
    real_path='/private/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account
    File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account
    File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
    File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。" UserInfo={NSLocalizedDescription=找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。}

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey Yuq, thanks for bringing this to our attention.

       

      You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?

       

      If you simply close the app and relaunch it, what do you see?

      • Yuq's avatar
        Yuq
        New member | Level 2
        12 months ago

        it happens after I update my app and also after reinstalling it. 

         

        it shows the same errors when I close and relaunch it. 

  • tcz's avatar
    tcz
    New member | Level 2
    19 days ago

    For anyone who has the same issue, to me it helped to give Full Disk Access to Dropbox in the System Settings / Privacy and Security tab.

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