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sejutibasu's avatar
sejutibasu
Helpful | Level 6
2 years ago

Dropbox on Mac not starting after recent upgrade

Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
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  • sejutibasu's avatar
    sejutibasu
    2 years ago

    Uninstalled Dropbox.

    Deleted Dropbox folder.

    De-linked the computer from online account.

    Removed all temporary files following a Community post.

    Installed Dropbox again, logged in, didn't use the update.

    Dropbox folder back on user folder and not in Location.

    Files syncing now.

     

    Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service. 

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi cleversam, sorry to hear about that! 

 

You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this? 

 

Keep me posted! 

Malpani's avatar
Malpani
Explorer | Level 3
2 years ago

sure as my problem hasn't been solved a yet.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Malpani, I just reached out to you, so we'll continue via email!

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