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Forum Discussion
Dropbox on Mac not starting after recent upgrade
Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
When I opened the app, it prompts me this error, and immediately shuts itself down:
I use MacOS Ventura 13.3. I tried reinstalling the app, yet it did not work.
Here is the error I got:
This may be a temporary error. Please restart Dropbox.
For more information, click the help button.
Couldn't start Dropbox.
bn.BUILD_KEY: Dropbox
bn.VERSION: 170.4.5895
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 78bfae4c-2acb-536b-881e-85fa8ccf3ffc
pid: 17217
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='altar', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Altar Lüser', pw_dir='/Users/altar', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='altar', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Altar Lüser', pw_dir='/Users/altar', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'altar'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'altar'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/altar'
appdata: '/Users/altar/.dropbox/instance1'
real_path='/Users/altar/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/altar/Library/CloudStorage/Dropbox'
real_path='/Users/altar/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3t/6s588t1n0g7g900_9hfrw1z00000gn/T'
real_path='/private/var/folders/3t/6s588t1n0g7g900_9hfrw1z00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’.}
- Megan
Dropbox Staff
Hi altarthedeer, thanks for posting here today!
Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer?
If it does, you may need to perform a clean, advanced reinstall.
In any case, please keep me posted!
