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Forum Discussion
Dropbox installer silently fails under all circumstances
This is driving me nuts. In the course of supporting an unrelated issue, Support discovered that I was running a beta version of Dropbox (no idea how that happened), so they recommended I install the latest stable release.
Long story short: the Dropbox Installer doesn't install at all. The EXE launches, Windows asks for permission to change my system, a couple of seconds of hourglass cursor, and then... nothing.
Things I've tried in almost every possible combination:
- Run as Admin.
- Use the full installer.
- Turn off antivirus and firewall.
- Quit all background applications.
- Uninstall Dropbox first.
- Follow the Advanced Reinstall steps, including deleting Dropbox presence in appdata (including Local), Program Files (and 386), and Registry.
Whatever I do, whatever I try: installer silently fails. It doesn't even leave a mark in the Event Log.
And since I've tried step 5 above, I am now without an active instance of Dropbox on my system. So nothing syncs at all right now.
What could be causing this? What else could I try?
Color me embarassed. I use Boxifier, and Boxifier has an actual option 'Block Dropbox updates'. All good now.
Color me embarassed. I use Boxifier, and Boxifier has an actual option 'Block Dropbox updates'. All good now.
Same - it has been 'installing' for well over a week. 😞
- Hannah
Dropbox Staff
Sorry to hear that, ArcticAnna.
Have you taken a look at this article, to see if you can find any helpful info?
