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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for reporting this here, @dhannah! Let’s have a look. 

 

First off, I’d like to check how many files are syncing locally within your Dropbox folder. From your post, I get that your personal and Business Dropbox accounts are paired. Are you having this issue with both Dropbox folders or just with one?

 

Besides that, what’s the current syncing status of the Dropbox app? 

 

Are you noticing the same behavior if you quit the app, as well?

 

Keep me posted for any updates.

dhannah's avatar
dhannah
Helpful | Level 5
10 months ago

1. Q. How many files am I syncing? A. Many files (~ 1.6 TB); however, these files are mostly "Online-Only". Only a few folders are actually on my drive based on when I use them.

 

2. Q. Are you having problems with both folders? A. Yes, I'm having issues with both my Business files and my Personal files on Dropbox. The same lagging issue is happening with both. Both accounts are linked to my account and synced to my computer. My personal Dropbox files are all on my computer but my Business files are "Online-Only".

 

3. Q. What’s the current syncing status of the Dropbox app? A. "Up to date"

4. Q. Are you noticing the same behavior if you quit the app, as well? A. Yes, I tried quitting Dropbox and I'm experiencing the same issues.

Thanks for your help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the extra info, dhannah! 

     

    1. I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen. 
    2. If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a few other folders on your device (irrelevant to Dropbox), which also contain a lot of files, and let me know if they load right away?
    • dhannah's avatar
      dhannah
      Helpful | Level 5
      10 months ago

      1. See screenshots below:

       

       

      2. The Dropbox folders are the only ones that are slow. If I click on folders under my non-Dropbox folders, there is no lag or issues.

       

      Thanks

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for these screenshots! Do you happen to have any antivirus/firewall/VPN activated on your computer? 

         

        If yes, I’d like you to disable it for a little bit, and test this again. Is the Dropbox folder opening normally now?

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