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Forum Discussion
Dropbox sync is freezing my computer
Hi,
I am a paying user of Dropbox. I am using Windows 10. A few weeks back I have upgraded to v 76.4.126. I have enabled smart sync for all files except a few with default settings as online only. Before the upgrade, my files would sync fast. But now at any point in time, the status is shown as "Downloading 178,885 files".
Whenever Dropbox is syncing (not paused) it freezes my computer every 7-10 mins making it unresponsive for almost 3-5 mins before it begins to respond again. Some times even the cursor stops responding. The longer it runs the more frequently it freezes my computer. After referring to another similar thread: https://www.dropboxforum.com/t5/Installs-integrations/Syncing-causes-system-freeze/td-p/280194 , I even carried out memory tests using memtest64 and a few other software but found no error with my hardware memory. The freezing problem happens only when Dropbox is syncing.
I would be really grateful for any help in this regard.
- Hi Lusil,
In my case Dropbox's smart sync + a large number of files might be causing trouble with my explorer. Dropbox was always stuck in downloading mode. By limiting the download speed to 100kbps I could improve the situation. But I still faced freezing a couple of times daily even after a fresh install of OS. At present I am using a new laptop, and things are working fine on that.
I would suggest you uninstall Dropbox and then reinstall it. Then progressively sync small number of files at a time. Hopefully this would work. That's what I did on the new laptop and it's working fine.
May sound stupid and simple but have you tried re-installing DropBox completely?
@JamieTebay Thanks for the suggestion. I will try that as a last resort.
- Walter
Dropbox Staff
Hey there tuhinpaul - sorry to hear that.
Since you are experiencing high CPU usage from the Dropbox application, you may want to review the following article first which covers the most common causes of high CPU usage and the steps to resolve these:
https://help.dropbox.com/installs-integrations/desktop/high-cpu-usage
I hope this helps and please keep me posted!
Thanks @Walter! Let me try changing permissions as mentioned here: https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder#permissions
- Walter
Take as much time as you need to check things out on your end Paul.
Just keep us posted!
