We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to.
I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them.
Some potentially relevant information:
Windows 10 Pro
Dropbox App installed on my Computer (v190.4.6383)
Connected to my work Dropbox (Dropbox Standard)
Connected also to my personal Dropbox (Dropbox Basic)
Google Drive installed on my Computer; however, I'm only syncing my Documents folder
I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.
Nancy
Dropbox Staff
Dropbox StaffThanks for reporting this here, @dhannah! Let’s have a look.
First off, I’d like to check how many files are syncing locally within your Dropbox folder. From your post, I get that your personal and Business Dropbox accounts are paired. Are you having this issue with both Dropbox folders or just with one?
Besides that, what’s the current syncing status of the Dropbox app?
Are you noticing the same behavior if you quit the app, as well?
Keep me posted for any updates.
1. Q. How many files am I syncing? A. Many files (~ 1.6 TB); however, these files are mostly "Online-Only". Only a few folders are actually on my drive based on when I use them.
2. Q. Are you having problems with both folders? A. Yes, I'm having issues with both my Business files and my Personal files on Dropbox. The same lagging issue is happening with both. Both accounts are linked to my account and synced to my computer. My personal Dropbox files are all on my computer but my Business files are "Online-Only".
3. Q. What’s the current syncing status of the Dropbox app? A. "Up to date"
4. Q. Are you noticing the same behavior if you quit the app, as well? A. Yes, I tried quitting Dropbox and I'm experiencing the same issues.
Thanks for your help!- Nancy
Thanks for the extra info, dhannah!
- I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen.
- If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a few other folders on your device (irrelevant to Dropbox), which also contain a lot of files, and let me know if they load right away?
1. See screenshots below:
2. The Dropbox folders are the only ones that are slow. If I click on folders under my non-Dropbox folders, there is no lag or issues.
Thanks
