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Forum Discussion
Dropbox folder moved and renamed after team downgrade - it doesn't sync most of my files now
Hello,
I upgraded to a Dropbox business trial from Dropbox Plus, and then downgraded. After downgrading, my dropbox folder was moved and renamed. It used to be "Dropbox", but after the downgrade my files were in "[My Name] Dropbox (Old)" (moved elsewhere on my C drive), with a new folder appearing called "Dropbox (1)" located where "Dropbox" used to be. However, "Dropbox (1)" is not simply a copy of "[My Name] Dropbox (Old)", it is out of date by a few days and has size of about 30GB locally relative to 700+ GB in "[My Name] Dropbox (Old)". The only folder which is synced is "Dropbox (1)". I have been unable to sync the folder "[My Name] Dropbox (Old)".
I would like to revert back to how my dropbox was as of 1 week ago before the upgrade/downgrade, so that I can sync the folder with my current files in it.
I have not been able to get it resolved with Dropbox Support - the general advice was to wait to hear from an 'advanced specialist', who did get back but with a solution that does not apply in my case. However, it was also mentioned this renaming of folders when downgrading is a known issue dropbox is working to resolve. So, I mustn't be the only person having the problem?
Any suggestions much appreciated. All my files are backed up to dropbox, including my dissertation which I need to submit very soon so I'm pretty desperate for help. The option I thought of was to create a new dropbox account and back up my local files there, but dropbox support was adamant that doing so would cause further problems. So, I am really stuck...
Thank you!
- Nancy
Dropbox Staff
Hi sha4, and I’m sorry to hear about this issue.
When checking your web Home page, do you see all of your files there or is there content missing (given that the local Dropbox folder only contains about 30GBs now)?
What's the syncing status of your Dropbox app now?
Have you checked your selective sync settings here, and there are no large folders that have been unselected?
I was also able to locate your support ticket in the meantime, and I’ve left an internal note on your behalf to our advanced agent.
Let me know once you have more info.
Hi Nancy,
Thank you for your reply. It was not a selective sync issue as far as I understand, rather Dropbox renamed and unlinked my folder when I downgraded, and created a new one.
I will share the current solution from Dropbox support in case it helps anyone else.
As I understand, I cannot reconnect my folder as it was prior to the upgrade/downgrade. I need to unlink/relink my account and make a new local dropbox folder, which will then sync with my online drobox.
Now, since what is online is not up-to-date with my local folder (which was automatically moved and renamed 9 days ago with the downgrade), I need to manually go through each file to see what is missing (or not up-to-date) and move those files. In my case, it will be a lot and it is not feasible to go folder by folder and file by file. I proposed cutting-and-pasting the contents of my entire old folder but I was told:
"At this point, I can see that you are using 2,77 TB out of your total 3 TB. The easiest way to proceed would be to manually check the files that you will have in the new Dropbox folder to see if something is missing. In case you have multiple files in the Dropbox folder, it may not be able to automatically locate the duplicates and delete them."
My total files will not exceed 3TB, but it sounds like I will face an issue in moving the files because of the duplicates Dropbox created. At this point, it is my only option and Dropbox support only replies once every 24 hours so after 9 days of this issue I need to proceed and hope for the best.Just sharing this for anyone else who would face the same problem - hopefully you have only half your Dropbox space used when you downgrade, or -- better yet -- avoid upgrading all together as this hassle will have cost me 10+ days of work (depending on how long moving the files takes).
- Rich
Super User II
sha4 wrote:
... I need to manually go through each file to see what is missing (or not up-to-date) and move those files. In my case, it will be a lot and it is not feasible to go folder by folder and file by file.
Get a copy of Beyond Compare. I'm pretty sure the trial is full-function for a time. Use it to compare the old and new Dropbox folders. It has a feature to only show the differences or orphans between two locations and you can copy files from one side to another or use it to make both sides identical. It will make this task A LOT easier. It's one of the best pieces of software I own.
