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Forum Discussion
Dropbox folder moved and renamed after team downgrade - it doesn't sync most of my files now
Hello,
I upgraded to a Dropbox business trial from Dropbox Plus, and then downgraded. After downgrading, my dropbox folder was moved and renamed. It used to be "Dropbox", but after the downgra...
Nancy
Dropbox Staff
Dropbox StaffHi sha4, and I’m sorry to hear about this issue.
When checking your web Home page, do you see all of your files there or is there content missing (given that the local Dropbox folder only contains about 30GBs now)?
What's the syncing status of your Dropbox app now?
Have you checked your selective sync settings here, and there are no large folders that have been unselected?
I was also able to locate your support ticket in the meantime, and I’ve left an internal note on your behalf to our advanced agent.
Let me know once you have more info.
Hi Nancy,
Thank you for your reply. It was not a selective sync issue as far as I understand, rather Dropbox renamed and unlinked my folder when I downgraded, and created a new one.
I will share the current solution from Dropbox support in case it helps anyone else.
As I understand, I cannot reconnect my folder as it was prior to the upgrade/downgrade. I need to unlink/relink my account and make a new local dropbox folder, which will then sync with my online drobox.
Now, since what is online is not up-to-date with my local folder (which was automatically moved and renamed 9 days ago with the downgrade), I need to manually go through each file to see what is missing (or not up-to-date) and move those files. In my case, it will be a lot and it is not feasible to go folder by folder and file by file. I proposed cutting-and-pasting the contents of my entire old folder but I was told:
"At this point, I can see that you are using 2,77 TB out of your total 3 TB. The easiest way to proceed would be to manually check the files that you will have in the new Dropbox folder to see if something is missing. In case you have multiple files in the Dropbox folder, it may not be able to automatically locate the duplicates and delete them."
My total files will not exceed 3TB, but it sounds like I will face an issue in moving the files because of the duplicates Dropbox created. At this point, it is my only option and Dropbox support only replies once every 24 hours so after 9 days of this issue I need to proceed and hope for the best.Just sharing this for anyone else who would face the same problem - hopefully you have only half your Dropbox space used when you downgrade, or -- better yet -- avoid upgrading all together as this hassle will have cost me 10+ days of work (depending on how long moving the files takes).
- Rich
Super User II
sha4 wrote:
... I need to manually go through each file to see what is missing (or not up-to-date) and move those files. In my case, it will be a lot and it is not feasible to go folder by folder and file by file.
Get a copy of Beyond Compare. I'm pretty sure the trial is full-function for a time. Use it to compare the old and new Dropbox folders. It has a feature to only show the differences or orphans between two locations and you can copy files from one side to another or use it to make both sides identical. It will make this task A LOT easier. It's one of the best pieces of software I own.
Hi Rich,
This is brilliant! I have use this software in the past for comparing file contents, but I didn't realize it could also compare/sync folders. Thank you so much for sharing your insight. You have saved me a lot of headache.
Have a wonderful day,
Shannon
