Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you: https://youtu.be/6a4cvtZsRWo How can this issue be solved? Is this the right place to report it? God bless you all!

I'm successfully using a workaround with Ubuntu 24.04 and the latest Dropbox version. 1) Create an executable file somewhere in your $HOME directory with these contents:#!/bin/shsleep 5/usr/bin/gnome-extensions disable ubuntu-appindicators@ubuntu.com/usr/bin/gnome-extensions enable ubuntu-appindicators@ubuntu.com As you can see, it simply restarts the appindicator extension (this is what happens whenever you lock and unlock your screen). 2) Make it executable, i.e.: chmod +x $HOME/bin/restart-appindicator.sh 3) Create a new startup app in gnome with this data:- Name: Restart appindicator- Command: /home/myusername/bin/restart-appindicator.sh

Friend, as I showed on the video, if you lock your screen and return, does it open?

That is actually working !! ....Step 0: quit the Dropbox if it is on...Step 1. Reinstall that nautilus-dropbox ==> `sudo apt --reinstall install nautilus-dropbox`Step 2. Following the instruction that say you have to run `nautilus --quit`Step 3. Lock the screen and log-in again .... Then, magic happens

Thank you aristocles! I just installed 24.04.1, tray icon would not open the settings - so I can confirm bug is present in .1 LTS release as well. Restarting the app indicator fixed it! I needed this only once to set Selective Sync on this new install - so I'm not going to bother with setting up a script to run the fix on every boot - hopefully DROPBOX will fix this soon. /usr/bin/gnome-extensions disable ubuntu-appindicators@ubuntu.com/usr/bin/gnome-extensions enable ubuntu-appindicators@ubuntu.com

This has been a bug since the dawn of time and has been reported many times without a fix being issued. Locking the screen always makes the icon work again. Before that, it does not.

Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.

madmax12344
New member | Level 2
2 months ago
This has been a bug since the dawn of time and has been reported many times without a fix being issued. Locking the screen always makes the icon work again. Before that, it does not.
strawberry-elephant
New member | Level 2
3 months ago
Same problem with my Ubuntu 24.04 as well.

```
$ dropbox version
Dropbox daemon version: 206.4.6506
Dropbox command-line interface version: 2019.02.14
```
prapador
Explorer | Level 3
3 months ago
Same behavior after a clean installation of Ubuntu 24.04. The installation seems correct, but then the Dropbox interface does not respond; the tray icon freezes, and no settings can be accessed."
- raulgrangeiro
  Helpful | Level 6
  3 months ago
  prapador if you do what I show on the video would the app show it's interface?
  - aristocles
    Explorer | Level 4
    3 months ago
    I'm successfully using a workaround with Ubuntu 24.04 and the latest Dropbox version.
    
    1) Create an executable file somewhere in your $HOME directory with these contents:
    #!/bin/sh
    sleep 5
    /usr/bin/gnome-extensions disable ubuntu-appindicators@ubuntu.com
    /usr/bin/gnome-extensions enable ubuntu-appindicators@ubuntu.com
    
    As you can see, it simply restarts the appindicator extension (this is what happens whenever you lock and unlock your screen).
    
    2) Make it executable, i.e.: chmod +x $HOME/bin/restart-appindicator.sh
    
    3) Create a new startup app in gnome with this data:
    - Name: Restart appindicator
    - Command: /home/myusername/bin/restart-appindicator.sh
FamGu
Explorer | Level 4
4 months ago
Dear all,
I proabably have an indicator to a solution.
I've installed Ubuntu LTS 24.04. and was frustrated to see, that Dropbox is not reacting. Although I was connected with my login. No Window to open at all.
But now - after connecting here with my account - I can open the window and select, which folders I want to sync, where dropbox should sync to and so on.
May I ask you to check, if someone else observe something similar?
Megan: As I wrote - maybe an indicator to a final solution, if you share this with your developers?
Thank you very much in advance for your replies.
Best
Steffen

Update:
I've just tried it on another compter - also Ubuntu 24.04 installed.
There I do not have access to the client, even if I am logged in the community.
So questionsmarks again on my side.
Both machines uses Browsers, based on the Chrome-Engine and both have the latest patch-level...
- raulgrangeiro
  Helpful | Level 6
  4 months ago
  Friend, as I showed on the video, if you lock your screen and return, does it open?
  - tobidelbruck
    New member | Level 2
    31 days ago
    This worked for me, thank you! Ubuntu 24 fresh install, exactly this problem. I had no-password login setup for kiosk display laptop, after screen lock and unlock (with password) the icon responded. Could it be some security feature?
Megan
Dropbox Staff
4 months ago
Hey raulgrangeiro, welcome to our Community!

Thanks for the video, and all the added info. When did this start happening on your end?

Do you notice the same behavior on both of your devices I'm assuming, right?

Let me know more, and we'll take it from there!
- raulgrangeiro
  Helpful | Level 6
  4 months ago
  I've received an update for the daemon, the version 204.4.5420 is now installed, but the problem persists.
  - dhlocker
    Explorer | Level 4
    4 months ago
    I don't know if it's a stable solution (will it survive a reboot??), but a recommendation in this thread https://ubuntuforums.org/showthread.php?t=2498274 worked for me (after fixing a typo).
    sudo apt --reinstall nautilus-dropbox
    worked perfectly.
- raulgrangeiro
  Helpful | Level 6
  4 months ago
  Hi, Megan,
  
  I've being using Ubuntu since version 23.10 at Febuary 2024, and it's happening since then.
  
  Yes, I noticed this behavior on both machines.
  
  The machine where I recorded the video has the following hardware:
  
  Notebook: Acer A515-45-R6BL
  OS: Ubuntu 24.04 LTS x64
  Desktop Enviroment: Gnome Shell 46 on Wayland
  CPU: AMD Ryzen 7 5700U
  GPU: AMD Radeon Vega 8
  RAM: 20 GB DDR4 3200MHz
  SSD: WD SN530 512GB M.2