Forum Discussion

Explorer | Level 4

7 months ago

Dropbox Capture won't download on my Windows computer via the Microsoft Store

Dropbox Capture hangs while trying to

install

Jay
7 months ago
Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

Nancy
Dropbox Staff
7 months ago
Hey JoeBaby, hope you’re doing well!

Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.

If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.

Let me know if that works.
- JoeBaby
  Explorer | Level 4
  7 months ago
  I am using 64 bit. Thoughts?
Jay
Dropbox Staff
7 months ago
Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

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