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Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?
Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 10 explorer. Did the same update a day ago on my PC with 0 issues.
After the update I got an error message, that dropbox can't start, with a link to the permissions_error page and a log file.
Reinstalling. rebooting did not help. Permissions fix inside dropbox app is not possible, as I can't access my profile within the app - its not loading that far, stops at "loading accounts".
This is a part of the error log:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 886, in wrapper
File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 541, in _init_new_engine_locked
File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 142, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create new_files |>> Error making tempdir |>> register with platform, fixup provider file flags |>> Could not get PKEY_StorageProviderFileFlags. |>> Could not get the property store |>> Unknown error: Error { code: HRESULT(0x80004005), message: \"Unbekannter Fehler\" }"
, can anyone help?? Thank you!
Hey @stellan0r
We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.
- Megan
Dropbox Staff
Hey stellan0r, let's jump right into this!
It seems this isn't the entire error log.
In order for us to further investigate, can you send me the full error message, please?
You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.
Let me know more, and we'll take it from there!
Sure Megan!
bn.BUILD_KEY: Dropbox bn.VERSION: 197.4.7629 bn.constants.WINDOWS_SHELL_EXT_VERSION: 71 bn.is_frozen: True machine_id: 3f10a05d-4976-4f40-b267-f8f45286b3e6 pid: 9112 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\SD400\\Dropbox' real_path='D:\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40555 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\info\AppData\Local\Temp TEMP: C:\Users\info\AppData\Local\Temp tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp' real_path='C:\\Users\\info\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 886, in wrapper File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 541, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 142, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create new_files |>> Error making tempdir |>> register with platform, fixup provider file flags |>> Could not get PKEY_StorageProviderFileFlags. |>> Could not get the property store |>> Unknown error: Error { code: HRESULT(0x80004005), message: \"Unbekannter Fehler\" }"
PeterTangDropbox Engineer
Hey @stellan0r
We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.
