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Forum Discussion
stellan0r
7 months agoExplorer | Level 4
Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?
Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 1...
- 7 months ago
Hey @stellan0r
We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.
stellan0r
Explorer | Level 4
Sure Megan!
bn.BUILD_KEY: Dropbox bn.VERSION: 197.4.7629 bn.constants.WINDOWS_SHELL_EXT_VERSION: 71 bn.is_frozen: True machine_id: 3f10a05d-4976-4f40-b267-f8f45286b3e6 pid: 9112 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\SD400\\Dropbox' real_path='D:\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40555 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\197.4.7629\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\info\AppData\Local\Temp TEMP: C:\Users\info\AppData\Local\Temp tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp' real_path='C:\\Users\\info\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 886, in wrapper File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 541, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 142, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create new_files |>> Error making tempdir |>> register with platform, fixup provider file flags |>> Could not get PKEY_StorageProviderFileFlags. |>> Could not get the property store |>> Unknown error: Error { code: HRESULT(0x80004005), message: \"Unbekannter Fehler\" }"
PeterTang
7 months agoDropbox Engineer
Hey @stellan0r
We are investigating into this issue, can you try uninstall dropbox and reinstall it again? If the same prompted update shows up again, you can skip for now, let us know if issue still persists.
- stellan0r7 months agoExplorer | Level 4Uninstalling and reinstalling without accepting those Windows 10 icon changes (red marker on the Dropbox symbol) did fix it, thank you!
- stellan0r7 months agoExplorer | Level 4Hi @PeterTang
I will try!
Btw. after booting my X1 this morning the Dropbox app was updated to 198.3.7576, unfortunately the same error occurs.
Will uninstall now.
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