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Hilary_E's avatar
Hilary_E
New member | Level 2
12 months ago

Dropbox app not starting on new install Windows 11

Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.   Once downloaded, it appears to install normally and asks for my lo...
Desktop
Install
Setting up the apps
Windows
  • Jay's avatar
    Jay
    12 months ago

    That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Hilary_E, thanks for bringing this to our attention.

 

Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock?

 

You can find the icon here. 

 

This will help me to assist further!

  • Hilary_E's avatar
    Hilary_E
    New member | Level 2
    12 months ago

    Hi Jay, thanks for this. Yes am clicking on that icon - and the good news is that since I put this post up I tried one last reinstall, and now it seems to work! At least, clicking on the icon opens a window with sync history / activity tabs and the option to change preferences etc via my circle on the top right. I guess this is the desktop app?

    Please let me know if I should expect to be able to open anything else but for now I think I'm seeing the functions I was missing before. Thanks for your time!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.

      • Hilary_E's avatar
        Hilary_E
        New member | Level 2
        12 months ago

        Perfect. Sorry for taking up your time. I have no idea why the second reinstall worked when the first one didn't, I must have done something differently! Glad to have it working anyhow. Thanks again.

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